FAQ

Q. What is the minimum number of agents we can take?

A. 5 agents minimum

Q. Do we charge hourly or on a performance based basis?

A. Hourly, however we take performance based campaigns on a case-to-case basis

Q. How long does it take to launch a campaign?

A. Anywhere between 1-4 weeks, depending on the clients' requirements on agent qualifications, special technical infrastructure requests and/or client training specifics.

Q. Do we operate on a 24/7 basis or an 8 hour working window?

A. Depending on the client's requirements, we can accommodate an 8 hour, 5 day work week or a 24/7 operation.

Q. How involved can the client be in the whole operations?

A. The client has the option to take part in training, monitoring calls or performance audit of their campaign. EXIGO gives its clientele the option to do so or we can take over managing the whole process and report performance metrics to the client.

Q. Will there be a dedicated point-person that the client can coordinate with in the course of running his/her campaign.

A. EXIGO assigns Team Leads for every unique client. The company principals are also available at anytime to discuss updates and other campaign related matters with the client.

Q. Is there a setup fee required to launch a campaign?

A. Usually, there are no setup fees unless the client has specific requests that would involve purchasing specialized software or hardware for the implementation of the campaign.

Q. Who handles the training for the agents?

A. The client provides initial training to the point person for his/her campaign and EXIGO provides training for the agents that are assigned to that particular client.

Q. Is there a minimum contract for outsourcing?

A. This remains a subject of negotiation between the client and EXIGO

Q. What are the qualifications of our agents?

A. 90% of EXIGO agents are college degree holders, with 6 months or more call center experience handling customer service/ sales and/or telemarketing. We also select only those with backgrounds from Fortune 500 companies in order to maintain a high-skill set level of manpower.